Return policy

1. Eligibility

You may return unused, undamaged insulated cups or ceramic cups within 14 days of delivery. Products must be in their original packaging with all included accessories.

2. Return Process

  • Contact us to request a return authorization (RA) number before shipping.
  • Ship the item back to our address (below) with the RA number clearly labeled on the package.
  • You are responsible for return shipping costs, unless the product is defective or incorrect.

3. Refunds & Replacements

  • Refunds: Processed within 5 business days of receiving your return. Funds will be credited to your original payment method.
  • Replacements: For defective or wrong items, we’ll send a replacement free of charge once the returned product is received.

4. Non-Returnable Items

Customized or personalized cups are not eligible for return.

5. Contact Us

  • Address: 25 Rue de Port-Mahon, Paris, Île-de-France 74163, France
  • Phone: +33 631549532
  • Email: support@scvappliances.com